Faq
Got Questions About Renting With Us? Here Are the Straight Answers
What documents do I need to rent a car from Hassan Motors?
You need a valid driver licence. International licence holders should also bring their passport. A security deposit and a working mobile number are required to complete your booking.
What is the minimum age to rent a car?
Minimum age requirements vary depending on the vehicle category. Contact our team and we will confirm the requirement for your chosen vehicle.
Can I pick up and drop off at different locations?
In many cases, yes. Tell us your preferred pickup and drop-off locations when booking, and we will confirm availability.
Is insurance included in the rental price?
Yes. Every quote clearly outlines the insurance cover included and any applicable excess before you confirm your booking.
What happens if I need the car for longer?
Contact us before your hire period ends and, subject to availability, we can extend your booking without starting a new reservation.
Do you provide vehicles for NDIS participants?
Yes. We provide flexible vehicle hire for NDIS participants, families and support coordinators, with invoicing suitable for plan managers.
Do you offer fleet pricing for businesses?
Yes. We offer tailored pricing for small businesses and corporate accounts based on fleet size, hire duration and booking frequency.
What is your cancellation policy?
Cancellation terms depend on how close to the pickup date you cancel. Full details are provided when your booking is confirmed.
What happens if the car breaks down?
If an issue occurs during your hire, contact our team immediately. We will arrange roadside assistance or a replacement vehicle where required.
Can I take my rental car interstate?
Some vehicles can travel interstate while others cannot. Let us know your travel plans before booking so we can confirm your vehicle's eligibility.
Still Have a Question?
If your question is not covered here, call us or send it through our enquiry form. We would rather answer it properly before you book than have you guess and get caught out later.
